Planet Squared features new rock & reggae music with live acoustic shows, main stage concerts, festivals and more
 
 
Customer Care
 

Our policies and procedures are listed below. If you need help with placing an order, contact us.

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How to Shop
We accept payment by most major credit cards through our secured website. Concert tickets can be purchased by credit card through a secured link from EventBrite. Just print out your receipt and bring it to the front door of the venue with your ID on the day of show.

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Guarantee / Warranty

Concert tickets are non-refundable. If the show is cancelled by the venue, we will immediately notify you and reschedule another date with the venue. All pre-sale tickets purchased for the show will be honored and accepted at the rescheduled date and location.

Purchases for t-shirts & cd's are guaranteed not to be defective. If by chance merchandise is defective, simply return the product within thirty (30) days from the date of purchase for a replacement at no charge.

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Policies & Procedures
How to Shop
• Guarantee / Warranty
• Delivery
• Sales Tax
• Payment by Credit Card
• Return Policy
• Privacy Policy
• View Cart / Checkout
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Delivery

Orders placed today for t-shirts & cd's will be delivered via USPS within 7- 10 business days. A signature may be required at the time of delivery, so we do not deliver to PO Boxes.

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Sales Tax

We are required to collect sales tax for orders delivered in the State of California. CA residents, 8.25% will be applied to your order. Outside of California, no sales tax will be applied.

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Payment by Credit Card

We accept VISA, MasterCard, American Express, Discover, JCB, Diner’s Club, as well as VISA and Mastercard sponsored debit cards. For your protection, all credit card orders are encrypted, secured and privately processed by our Authorized Service provider "2checkout.com". To add an item to your shopping cart, just select "Buy It". You can review the items in your shopping cart at any time by selecting view cart / checkout. To process your order, just select "checkout" and follow the simple instructions. You will then receive an automatic email confirming your order.

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Return Policy

Concert tickets are non-refundable, unless show is canceled by venue. Purchases for t-shirts & cd's are guaranteed not to be defective. If by chance merchandise is defective, simply return the product within thirty (30) days from the date of purchase for a replacement at no charge. Planet Squared is unable to refund merchandise that has been opened, used, altered or damaged. Please make sure to re-pack the merchandise in the original shipping package. Customer is responsible for the cost of returning items. Planet Squared does not accept COD's.

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Exclusive Privacy Policy

All information that is submitted to Planet Squared is never shared, sold, traded, or in any way released unless we are required to comply with a legal process such as a search warrant, subpoena or court order; to protect the corporation's rights and property; to investigate reports of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages; to protect against misuse or unauthorized use of our web site and/or the Planet Squared, Inc's products or services; or during emergencies, such as when we believe someone's physical safety is at risk. If your purchase is made through an Authorized Retailer or Affiliate, your name, e-mail address, and the amount of your purchase will only be shared for accounting purposes. Planet Squared eNews as well as monthly our updates for Featured Artists are complimentary electronic communications sent directly to its registered subscribers by Planet Squared, Inc. and you can unsubscribe at any time.

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