Planet Squared - Customer Care

Ordering from our record label: Planet Squared Inc.

To buy official merchandise or concert tickets for our music artists, our policies and procedures are listed below. If you have a question or need help with placing an order, contact us.^

Policies & Procedures
• How to Purchase Album by Credit Card

• Win 2 Seats to see Headshine's Concert NEW!
• Delivery
• Sales Tax
• Return Policy
• How to Purchase Concert Tickets
• Win a VIP meet & greet with Headshine NEW!




• Privacy Policy

• Contact Us

How to Purchase Album by Credit Card:

We accept payment by check, cash and Zelle from all major banks in the USA such as VISA, MasterCard, and debit cards.

To place your order for a new vinyl album, just email your name and mailing address to service@planetsquared.com and include the album title.

You will then receive simple instructions to confirm your order which will be shipped to you via USPS mail in the USA.

For your protection, all credit card orders are encrypted, secured and privately processed by Zelle. Just open up your bank app on your phone to send payment by Zelle to our record label: Planet Squared Inc.

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Delivery:

All orders placed today for new vinyl records and albums will be delivered via USPS media mail within 7- 10 business days. A signature may be required at the time of delivery, so we do not deliver to PO Boxes. All official merchandise, new vinyl albums and music records are currently only available for delivery in the USA.

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Win 2 Seats to see Headshine's Concert:

Congrats to Jen for winning two seats to see Headshine's rock and reggae show.

Join us and purchase Headshine's new album "Best We'll Ever Find" from our record label and win two seats to one of our upcoming shows in Laguna Beach California on June 26, July 31, Aug 22, Sept 18, Nov 14, 2026, or in Long Beach California on July 30, 2026.

To place your order for a new vinyl album, just email your name and mailing address to service@planetsquared.com and include the album title.

You will then receive simple instructions to confirm your order which will be shipped to you via USPS mail in the USA.

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Sales Tax:

We are required to collect sales tax for orders delivered in the State of California. CA residents, 7.75% will be applied to your order. Outside of California, no sales tax will be applied.

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Return Policy:

All vinyl records and albums sold from our record label are new, high quality and sealed in a shrink wrapped jacket by the manufacturer. All purchased items online must be unopened and sealed in the original shrink wrapped jacket if you wish to return the product within thirty (30) days from the date of purchase for a refund. Planet Squared is unable to refund merchandise that has been opened, used, altered or damaged. Please make sure to re-pack the merchandise in the original shipping box. Customer is responsible for the cost of returning items. Planet Squared does not accept COD's.

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How to Purchase Concert Tickets:

All concert tickets for our artists upcoming shows can be purchased by credit card at the venues listed on Planetsquared.com, Bandsintown and EventBrite. Just print out a receipt of your tickets and bring it to the front door of the venue with your ID on the day of the event

Concert tickets are non-refundable unless the show is canceled by the venue. If the venue has to reschedule to another date because of a flood, fire, act of God or national emergency, we will immediately notify you. All pre sale tickets purchased for the show will be honored and accepted at the rescheduled date and location.

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Win a VIP meet & greet backstage with Headshine

To celebrate the new album release, our record label is providing VIP meet & greets for Headshine's loyal fans and their Hope Dealers concert family.

Just purchase one general admission concert ticket this week from Planetsquared.com, Bandsintown, EventBrite and we will add your name on the vip list to receive a complimentary photo with Headshine on July 18 in Anaheim, July 23, 24, 25 in Utah and July 30, 31, 2026 in Cali.

Bring your concert ticket and your ID to the security staff by the stage to meet, greet and get your photo with Headshine on the date of the show.

This special offer is only available at these events so plan to come early, or stay later after the concert ends.

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Privacy Policy:

All information that is submitted to Planet Squared is never shared, sold, traded, or in any way released unless we are required to comply with a legal process such as a search warrant, subpoena or court order; to protect the corporation's rights and property; to investigate reports of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages; to protect against misuse or unauthorized use of our web site and/or the Planet Squared, Inc's products or services; or during emergencies, such as when we believe someone's physical safety is at risk. If your purchase is made through an Authorized Retailer or Affiliate, your name, e-mail address, and the amount of your purchase will only be shared for accounting purposes. All concerts and shows on our website are updated weekly and you can subsribe at Bandsintown.

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